Questions and Solutions

Why haven't I heard anything since placing my order?

How do I download the guide?

How do I download Acrobat Reader?

I clicked on the link but it takes me to a blank window.

It tells me I have already made 2 attempts to download and won't let me try again.

What is the password?

I got an error saying "this document requires a password" but it doesn't give me a place to enter a password.

When I open the guide it has all sorts of funny characters. (Some people say it looks like 'hieroglyphics'.) 

I am having difficulty printing the whole guide.

I am experiencing something weird (e.g. none of the links working).

How can I find the guide on my computer?

How do I open the guide once it's on my computer?

I'm having trouble downloading it. Is there another way to get it?

How do I download a guide received as an email attachment?

How can I find someone to help me?

Why haven't I heard anything since placing my order?

If you have not heard anything from us, there are several possible reasons. There may be a typo in the email address entered on the order form. Please contact us to let us know and we can send you the guide. (Please specify which guide you ordered.) 

Another possibility is that if you have a free email account (such as Hotmail, MSN, etc.) you may have exceeded the maximum storage capacity. Please contact us to let us know and either provide an alternate email address or empty out some space in your free email account and we can send you the guide.

Please contact us with a different email address if you ordered with a Yahoo email address and did not receive your order within a few minutes. Yahoo Mail is currently undergoing a transition to a new format and some accounts are experiencing problems receiving emails. If you need a reliable free email address we recommend you sign up for a free GMail account provided by Google then contact us with your new email address. 

Alternately, if you have provided your company or business email address your company might have a firewall that prohibits emails with downloadable links, embedded images or attachments. In that case please provide an alternate email address where we can send the emails.

Also, please make sure you send your email to the right address. Occasionally a customer will send an email to a wrong address (such as "fatjob" instead of "FabJob"). If it's sent to another website, we won't receive it. You will know we have received your email if you get an automatic reply from us thanking you for your email. 

How do I download the guide?

It is fast and easy to download your guide. Here are the steps to follow:

IMPORTANT FIRST STEP IF YOU HAVE AN OLD COMPUTER: Begin by downloading Acrobat Reader by clicking on the Acrobat Reader link in the email we send you. For step-by-step downloading instructions see the answer to the next question. (Chances are you will not need to do this step because Acrobat Reader is already on millions of computers, including all new computers.) 

1. Click on the link to the guide in the email we send you. 
2. The link will take you to a web page which shows the cover of the guide. Click on the guide cover.
3. When the pop-up box comes up, and asks whether you want to "open" (or "run") or "save" (or "download") the guide to your computer choose open (or run).
4. Read the information in the next pop-up box, then click the "OK" button.
5. Minimize all your open applications so you can see your desktop. You will find a PDF file with the guide's name on your desktop.
6. Double click on the PDF file and when it asks for a password, type all in lower case: fabjob.com
7. Enjoy your guide!

How do I download Acrobat Reader?

If you do not already have Acrobat Reader on your computer, follow these steps to download it (it's free). 

First click on the following link:
http://www.adobe.com/products/acrobat/readstep2.html

This should automatically open your internet browser and take you to the download site.

Scroll to the bottom of the web page and using the drop down boxes in Step 1 select:

• Language: English
• Platform: Choose whatever operating system you are using (e.g. Win 98 if you have Windows 98).
• Connection Speed: either dial up or broad band

When your computer gives you the option to run the program from the current location or save this program to disk, you select the run from current location option.  When the download is complete the program will install itself asking you questions that you can just choose the recommended responses for. When the installation is complete the program will want to restart your computer.  This is required before you can open the guide.

After the computer has been restarted you should be able to open your guide. Scroll down this page for more answers if you want help finding the guide on your computer or opening it. 

I clicked on the link, but it takes me to a blank window.

If you are using Netscape: If you have an older version of Netscape and can't download the guide because the link takes you to a blank window, you can either upgrade to a new version of Netscape, use Internet Explorer, or have the guide sent to you by e-mail or on CD-ROM.

If you are using Internet Explorer: Simply close the blank window or click on the browser window behind it, and you will find the page to download your guide. (If this happens to you, it probably means you have Windows XP, which may bring up a blank window whenever you click on a link in an email.)

It tells me I have already made 2 attempts to download and won't let me try again. 

Email Contact us and we can send you another link to download your guide.

What is the password?

As mentioned in the email sent with your guide, the password is: fabjob.com  Please ensure that you type fabjob.com in all lower case.

I got an error saying "this document requires a password" but it doesn't give me a place to enter a password.

If this happens it means you do not have the standard version of Acrobat Reader. The version we use is the one that millions of people already have on their computers. To get your own copy, click on the link below and follow the 3 simple steps. 

How to Download Acrobat Reader

If this happens it means you are one of the few people who does not already have Acrobat Reader (the program to read guides) on your computer. Fortunately, it is incredibly easy as well as free to get a copy. Click on the link below and follow the 3 simple steps. 

How to Download Acrobat Reader

In those very rare cases where someone has experienced problems with the guide after following the instructions, we found it was due to a "glitch" in transport and when we sent another copy of the guide the customer was able to read it without difficulty. To request another copy of the guide, contact us. Please include your name and the guide you ordered. 

I downloaded my guide, but forgot where I put it. How can I find the guide on my computer?

First, look on your desktop. Unless you saved it somewhere else or asked to have the guide sent to you by email, you will find a PDF file with the guide's name right on your desktop.

If you saved the guide somewhere else, you can find it by doing a search for a keyword in the name of the guide, for example "celebrity", "speaker", "video" etc. 

Sample Search: The instructions for finding a file on your computer are given below for Windows. If you were trying to find the Cartoonist guide, for example, here is what you would do:

• Click on the "Start" button at the bottom left corner of your screen
• From the pull-up menu choose "Find"
• Choose "Files or Folders"
• In the box that pops up on your screen type "cartoonist" in the named field
• Then click on the "Find" button
• When a little red and grey icon named "cartoonist.pdf" appears in the box, double click on it and it should open 

How do I open the guide once it's on my computer?

You can open it using one of the following methods:

• Double click on the PDF file for the guide that appears on your desktop (it should open automatically) or
• Open the Acrobat Reader program then open the guide in Reader by going under "File" and choosing "Open". If you saved the guide somewhere other than your desktop but can't remember where, see the answer above to find out how to do a search on your computer.

I am having difficulty printing the whole guide. 

If this happens it means your printer may not have enough memory to print the entire guide all at once. If you are experiencing this we recommend printing the guide 30 or 40 pages at a time.

I'm having trouble downloading it. Is there another way to get it?

Yes. We can send the guide to you as an email attachment or on CD-ROM. (As indicated on dozens of pages throughout the website, including the guide information pages and order page, most guides are not available in print. If you want to read one of our electronic books on paper, you can print a copy from your own computer.)

If you would like us to send you the guide as an email attachment, please contact us with your name, the title of the guide, and the email address you would like us to send the guide to. 

Please note that some free email accounts, such as Hotmail and MSN, do not have enough space to receive guides, a few AOL accounts have size limitations, and some Yahoo accounts are not receiving all emails. If you wish to receive a guide by email, please provide us with an email address which has enough space to receive large attachments (e.g. the email for your dial-up or cable Internet account), or open a free GMail account at http://www.gmail.com. (Although they are free, GMail accounts, which are provided by Google, have enough space to receive many FabJob guides.)

Then please review the questions below concerning email attachments to ensure you can easily receive your guide. There is no additional charge to have us send you the guide as an email attachment.

If you prefer, we can send you the guide on CD-ROM which should solve any problems with space in your email. Please note if you choose this option that there is a $10 additional charge for a CD-ROM ($5 for the CD and $5 for shipping and handling). Contact us if you would like to order a CD-ROM.

If Your Guide Is Sent as an E-Mail Attachment

How do I download the guide?

Please follow the simple instructions in the email we sent you with your guide. We have included one or two options in that email which will work in almost all cases. If neither of the options we give works with your email, please contact your email provider to find out how to download an attachment. (See Finding Someone to Help You.) If it turns out your email does not have enough space to receive the guide, please refer to the answer above.

I didn't receive the guide attachment.

If you received the email saying there was a guide attached, but couldn't find the attachment, it most likely was automatically downloaded to your computer. (CompuServe is one of the email services that automatically downloads attachments.) The company that provides your email service should be able to tell you if that's happening in your case. You should then be able to find the guide by doing a search for it on your computer (see the answer to the next question). 

What if my email account doesn't have enough space? (or I'm getting a message that the file is too large to open)

A few AOL accounts cannot download large files. Likewise, if you have an email account with a free email service such as Hotmail, MSN, Netscape or Juno your email account may be limited in size to as little as 1.5 megabytes. Some of our guides are so packed with valuable information they are around 2.0 megabytes in size. So here are your options:

1. Contact us to give us an alternate email address we can send the guide to, such as:

• the email you use for your dial-up or cable Internet account
• a friend's or relative's email

2. Open a free email account with Google's GMail. Although GMail is free, it gives you lots of space (enough to receive many guides). You can open a GMail account at http://www.gmail.com. You can access GMail on the Internet using your Internet browser such as Explorer.

3. If you prefer, we can send you the guide on CD-ROM which should solve any problems with space in your email. Please note if you choose this option that there is a $10 additional charge for a CD-ROM ($5 for the CD and $5 for shipping and handling). Contact us if you would like to order a CD-ROM.

Finding Someone to Help You

Because more than 99% of people are able to download and read our guides, we do not have technical support staff. If you are among the 1% who feels "technically challenged" one possibility is to ask a friend or family member for assistance. 

Another possibility may be to get technical support from the company that provides your Internet or email, or that you purchased your computer from. For example, if you were having trouble downloading the guide from your email you could ask your email provider for assistance, and if you were having trouble printing or downloading Acrobat Reader you could ask the company that supplied your computer for a solution. Go to their home page and look for a link that says "contact us", "customer service" or "support". 

In the vast majority of cases, you should be able to download and read the guide without any assistance. See Questions and Solutions above for information.
 

Finding Someone to Help You

The Good News

The good news is that virtually all (more than 99%) of customers are able to download and read their FabJob guide once they have followed the advice on this page.